Privacy Policy

Effective Date: 01 July 2026

1. About Us

All Star Physio Pty Ltd ("All Star Physio", "we", "our", or "us") is committed to protecting your privacy and managing your personal and health information responsibly.

We provide mobile physiotherapy services throughout the Northern Rivers region of New South Wales.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect information including:

Personal Information

  • Name

  • Date of birth

  • Address

  • Phone number

  • Email address

  • Emergency contact details

Health Information

  • Medical history

  • Current injuries or conditions

  • Medications

  • GP and specialist details

  • Diagnostic imaging or medical reports

  • Treatment notes

  • Progress reports

  • Goals and outcomes

Funding Information

Where applicable we may collect:

  • Medicare details

  • DVA number

  • NDIS number

  • Home Care Package/Support at Home information

  • Workers Compensation or insurer details

  • Rehabilitation provider details

3. Why We Collect Your Information

We collect information to:

  • Provide physiotherapy assessment and treatment

  • Develop treatment plans

  • Communicate with you regarding appointments

  • Coordinate your care with other health professionals

  • Invoice and process payments

  • Meet legal and professional obligations

  • Improve our services

4. How We Collect Information

Information may be collected:

  • Directly from you

  • Through online enquiry forms

  • During appointments

  • From your GP or specialist

  • From hospitals

  • From rehabilitation providers

  • From Support at Home providers

  • From NDIS support coordinators or plan managers

  • From family members or carers (with your permission where appropriate)

5. How We Use and Disclose Information

Your information is only used for purposes directly related to your care.

With your consent, or where otherwise permitted by law, we may share information with:

  • Your GP

  • Specialists

  • Hospitals

  • Home Care Providers

  • Support at Home providers

  • NDIS providers

  • DVA

  • Rehabilitation providers

  • Insurers

  • Other allied health professionals involved in your care

We will never sell your personal information.

6. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure practice management software and secure cloud-based systems used for:

  • Clinical records

  • Appointment scheduling

  • Invoicing

  • Business administration

Access is restricted to authorised personnel only and is protected by MFA (Multi-Factor Authentication)

7. Access and Correction

You may request access to your personal information or ask us to correct inaccurate information.

Requests can be made by contacting us using the details below.

8. Retention of Records

Clinical records are retained for the period required by Australian law and professional record keeping obligations.

9. Website

Our website may collect limited information such as browser type and pages visited to improve website performance.

If cookies are used, they help improve your browsing experience.

10. Privacy Complaints

If you believe we have breached your privacy, please contact us first.

We will investigate your complaint and aim to respond within a reasonable timeframe.

If you remain dissatisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website:
https://www.oaic.gov.au

11. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us at:

All Star Physio Pty Ltd

Email: admin@allstarphysio.com.au

Phone: 0490 860 595

Website: www.allstarphysio.com.au